At Avec Amour, we want you to be completely satisfied with your purchase.
We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund.
We will accept the return of products if:
1. You change your mind within 30 days of the goods being dispatched by us.
2. We accept that you have received a product from us that is different to the one you ordered, in which case we will either (at our option) replace the incorrect product with the correct product or credit your credit card or Paypal account with a full refund.
3. We accept that the products were damaged or faulty at the time of delivery to you, in which case we will either (at our option) replace the products or credit your credit card or PayPal account with a full refund. We require that you provide photos of the item(s) within 24 hours of receipt as proof.
4. Fragrance Guarantee: you can return your candle to us under our fragrance guarantee if there is no more than 2cm of wax used up as measured from the top lip of the container. NOTE: this guarantee does not cover ‘tunnelling’ (occurs when wax was not allowed to melt to the edge of the container on first burn, or when candle is burned in a draft). If evidence of tunnelling is present (i.e. there is wax on the sides of the container, and a hole or depression in the middle) then a refund will not be provided under this guarantee. This guarantee applies to online purchases only.
You must pay all costs of returning products to us, however, we will refund those costs if we accept the return of products for reasons 2 or 3.
Please contact us within 14 days of receiving your order to obtain a return authorisation number. We will not accept any returns without a return authorisation number.
You can email us at firstname.lastname@example.org, use our contact form or phone us Mon – Fri 9am to 5pm on (03) 5783 2319 to obtain your return authorisation number.
Once a return is authorised and received, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you.
Please return authorised orders in its original form and packaging. We must receive the return within 14 days from the day the return authorisation was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
2 Carmelo Court,
Wallan VIC 3756